ORIGINALLY WRITTEN AROUND NOVEMBER 14/09
Do you ever go somewhere for an appointment or to get something done and wonder how the hell they get anything accomplished?
I do. I have run into two situations where everything would have been so much better if the people who worked there just did their jobs and used a little of their brain power.
The first has been going on for a few years. I needed to change family doctors and gave my (then) cardiologists office the information. Well, for some reason the staff there don't like to send anything like reports to my family doctor. He has treated me for more than three years now and still only receives information if the report is sent to another doctor who very kindly forwards the information on. I have even mentioned this to my cardiologist and he says he'll tell the girls to send it. But nothing happens.
(UPDATE March 31/15) I have found another heart doctor. Must more responsible and diagnosed the problem very quickly. My family doctor gets all information about me.
And, after finding the new doctor and being diagnosed, almost instantly, I feel so much better and have heard from inside sources that the previous doctors ( there are three) don't send any information out to family doctors.
Now my family doctor is really nice and has always made sure my prescriptions are up to date. When I call the drug store and one of them has no repeats, he has been very good about refilling them when the drug store faxes them.
Then, about three months ago, something changed. A prescription wasn't filled. I called the drug store on it and they had faxed the request three times by then. I called the doctor's office and they said they never received it. This boggles the mind as they filled the other script that was faxed the same day. When I pointed that out they said it was never received.
Now this week, I needed my blood pressure medication and another med refilled. I called the drug store with one week to spare. Went to pick it up yesterday as I was out and it wasn't ready. The drug store only heard back about one script again. So they re-faxed and I called the doctor's office and was put through to the lady that handles that stuff. She told me that they only received the one request. I said I didn't understand that when the drug store had record of them both being sent. She just said again, we DIDN'T receive that one, only this one that was faxed right now. She also said the doctor isn't in on Friday and they don't refill prescriptions on Fridays, anyway, so I would have to wait until Monday and CALL BACK!!!!
WTF ! ! ! ! !
This is blood pressure medication ! ! ! ! !
Anyway the druggist was kind enough to advance three tablets to get me through till Monday.
There is something wrong with the staff there. This is not the first time we have had issues such as this. Another time, my husband had a specialist appointment that needed to be changed. The receptionist told him it was his job to call them and change it !!!!!!!!!!!????????
My hubby is not a doctor-going kind of person, so for me to get him there was a feat in itself. Then to have this idiot give him the wrong info. He didn't know that the patient can't call a SPECIALIST and have the appointment changed. Otherwise everybody and their brother would be calling them. It has to come from the doctor's office.
Anyway that's enough for today. My blood pressure is going up.
(UPDATE March 31/15) Found out they had someone else that was supposed to being going through prescriptions and making sure they got where they needed to go. However, they were okay at first and then got either over confident or careless about the job. That person is since gone, and things move much better now.)