Went out today to do some errands and visited two stores, both of which are owner operated. Talk about two entirely different ways to do business.
The first store was a bead shop in
They looked up when I walked in and I said hi. But nobody acknowledged me. No one even smiled. They kept on talking to the other customer they had there. (Maybe I came at the wrong time. But I don't remember a sign on the door saying open to members only.) Anyway, they kept talking; the owner especially about how she was just coming from one show and getting ready for another, and blah blah blah. I looked at some beads, picked up a few containers, obviously (I thought) looking like I needed help but still nothing. Finally the other customer left. I thought maybe now? But alas, first one woman went into the back then the owner followed her. Still nothing to me. I put the beads on the shelf, could have stolen them, and left closing the door a little harder than usual. I fully intend on calling them and telling them that I will never be back and will be sure to tell all of my other beading friends about their lack of service and plain rudeness.
So, the second place I go to is my FAVOURITE yarn store, the one I have linked on my page. The owner was outside in the parking lot chatting with one of her customers. I got out of my car and was greeted with a warm smile and a cheerful hello. So very nice. Julie has been like this from the very first minute I met her. The second time I went in her shop she remembered my name and she seems to remember ALL of her customers. I do believe that is the main reason she is doing so well in her shop. She is helpful, there when you need her, not when you don't, never obtrusive, always helpful, EXTREMELY knowledgeable, and just all around nice. Very pretty too!
Her shop is the most amazing place. Yarn to make you drool. Anyway, as I was talking about service, you'll have to check the shop out for yourself. (You WON'T be sorry!!!) She was able to help me with the questions I asked. Also able to fill me in a little on what is going on in the yarn industry, trends etc. While I was there another customer came in with a question and then needed to ask her daughter something about colours for her sweater. Julie offered to let her use the phone to make a long distance call. Each customer that came in was greeted by their name and a warm welcome.
Guess which store will be getting my money? It is a big shame that some stores do not realize that customers still want to be treated like they are important, whether they are spending hundreds of dollars or five dollars. I do not go to the box stores because they have lost that customer service.
Off my pulpit, now. Thanks for listening.
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